Q. I am a shopper. Will it cost anything extra for me to shop online through Click Shop Support as opposed to going directly to a store's online website?
A. No . Individuals do not need to register or pay anything to access the stores. You simply click on the type of non-profit organization you want to support, find the store you want to shop at in the marketplace, and shop.

Q. Am I paying the same price when I shop through the Marketplace, even though an organization is receiving a percentage of my purchases? 
A.   Shoppers pay the same price for merchandise when shopping at the merchant store through the member organization’s Marketplace, as they would if they were shopping directly at the merchant’s website. In fact, the price is often better, because of exclusive offers and promotions available on the merchant’s website. Many merchants also offer free shipping.

Q. Why would anyone want to shop online when they could go into the actual store and get their items faster?
A. This is an important question! By shopping online, you will often find special deals and offers from merchants that you may not find in the store itself. Shopping online is also far more convenient, as you do not have to leave your home or office. The simple act of shopping online through a Click Shop Support portal helps worthy charities grow, prosper, and continue to make a difference in the world. Taking the extra step to simply shop through a Click Shop Support Marketplace can help make the world a better place.

Q. Can I shop in one of the stores off-line directly and still help a charity with a percentage of my purchase?
A. No. The only way we know that you have made a purchase at a store and that a percentage of your purchase dollars are to go to a charity is by you shopping through Click Shop Support. As a reminder – if a shopper goes directly to the merchant’s website and shops, without first going through Click Shop Support, the charity will not receive a rebate. You must access the merchant through Click Shop Support.

Q. Can I order products from merchants over the phone, instead of going through the online Marketplace?
A. In order for a charity to receive a percentage of purchases, all purchases must be made through the online Marketplace only.

Q. Is shopping online easy? Is it safe?
A. Shopping online is safe when shopping is done at well-known reputable merchant websites. Using a credit card online is fast and easy, saves time and travel. If a shopper is ever uncomfortable with an online store or has questions about the way they run their online business, they are encouraged to contact the merchant directly to ask questions.

Q. Will anyone know what I bought or where I shopped?
A. Your privacy is important. All the charity will know is that a purchase was made through Click Shop Support and they are receiving a rebate at the end of the month. Click Shop Support does not collect shopper or member information, contact shoppers, or track what items were purchased.

Q. How often can I shop? Do I have to spend a certain amount?
A. As you know, every penny counts when raising funds. You can shop as little or as much as you want and spend as little or as much as you want. From time to time Click Shop Support will have special offers to share with shoppers, such as coupon codes and special discounts on merchandise. These specials will be noted in the online Marketplace.

Q. What if I have a problem with one of the merchants or something I bought online?
A. If you have questions about shipping, merchandise or the services of any online merchant, you must contact that merchant for assistance.

Q. I bought something from a merchant in the Marketplace and later on I received a special offer by email. If I click on the link they send, will the charity get the rebate?
A. No. Please remember that the ONLY way a charity will receive any money back from your purchases is if the purchase was made by first going through Click Shop Support. If you received a special coupon code or discount offer from a merchant in your email, you should visit the merchant through the online Marketplace and use the coupon code to make your purchase. The charity will then receive a rebate.

Q. What if I don’t want the merchants to contact me via email? I already get a lot of emails!
 A. If you receive a special offer from a merchant, simply unsubscribe from their emails and offers. There is usually an unsubscribe link at the bottom of their emails.

Q. What’s a cookie? Will it hurt my computer?
 A. Cookies will not hurt your computer. Think of it as a way of identifying who you are. When you visit a website, such as a merchant's website, they need to know who you are and that you have come through the Marketplace from your cause. This is how they know that a percentage of your purchase will go back to your organization. When shopping please be sure you have cookies enabled.

Q. Who do I contact if I want to return something I bought online or have problems with a merchant or with my order?
A. When shopping online at a merchant’s store, please read their return policy. For questions about individual merchant return policies, shipping rates, or what to do in case of a problem with an order, shoppers should contact the merchant store online. Most merchants will have a customer service phone number or email address for any questions. Click Shop Support is not involved with customer-to-merchant transactions.

Q:  How do I know the online stores listed in the Marketplace are secure? 
A.   There are two ways to tell if you are interacting with a secure server -- the URL in your browser window begins with https instead of http and a small lock icon appears in the bottom right of your window frame.
Typically, when you begin to purchase or "check out" in an online store the transaction is moved to a secure server to encrypt and protect the information you provide. Unfortunately, when you shop through the Marketplace, the tracking process that matches your purchase to your organization obscures both these means of identifying a secure server. To verify a site is secure from a Marketplace web page, simply follow the instructions below:
Using Internet Explorer: Position your mouse in the center of the page, right click (Mac users use Ctrl click), and click on Properties. The URL for the check out Web page will appear and you can verify it begins with https.
Using Netscape: Position your mouse in the center of the page, right click (Mac users use Ctrl click), and click on Open Page in New Window. The URL for the check out Web page will appear and you can verify it begins with https.

Q. Doing my Online Shopping through Click Shop Support sounds like fun. Can I talk to someone at Click Shop Support if I have questions?
A. If you have questions please feel free to contact us.